Terms & Conditions

Important Information: You agree to:

By accessing ixionvolunteers.co.uk and/or ticking the accept terms box you agree to all of the following:

You confirm you are a UK resident and over the age of 18.

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.Ixionvolunteers.co.uk ("our site"), whether as a guest, applicant or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Information about us
www.Ixionvolunteers.co.uk is a site operated by Ixion Social Enterprise Ltd ("We"). We are registered in England and Wales under company number 05028081 and have our registered office at Halford House, Coval Lane, Chelmsford, Essex, CM1 1TD, United Kingdom
We are a company limited by guarantee.
We are a full subsidiary of Ixion Holdings (Contracts) Limited a Not For Profit group of companies registered in England with the registered number 06886337.
Ixion Holdings (Contracts) Ltd is wholey owned by Anglia Ruskin University (that has Charitable status)

Accessing our site & service/ registering /application

Please remember that mentors provide help and guidance on a goodwill basis. Please therefore be polite and courteous at all times, so that you can get the best out of our service. You should note that mentors, once registered, will only mentor registered mentees of this site. As such, mentoring through our site and service will not be provided to the general public, although we may from time to time run limited projects whereby our registered mentors will provide guidance to a wider group of recipients, but always under our control.
Access to our site & mentor service is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site or service is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site or service, or our entire site, to users who have successfully registered with us. If you would like to register as a mentor please click here or to register as a mentee. To be eligible to become a mentor you must be over 18 and be a UK resident. Whilst we try to process all eligible applications, registration to use our site and service is at our discretion and we reserve the right not to process your application without giving you a reason why.
If you choose, or you are provided with for this site or any other site operated by Ixion Holdings (Contracts) Limited; a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using our site, you must comply with the provisions of our acceptable use policy .
You are responsible for making all arrangements and approvals necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

You agree that following your application, the decision by Ixion's panel to accept you (or reject you) onto our ixionvolunteers.co.uk active mentor list after reviewing your application/CV or covering statement and your registration is full and final and that Ixion does not need to explain its decision in any way. Success on the panel is still subject to a successful DBS check.

A DBS check will only be commisioned by Ixion once the Mentor has accepted to work with designated mentee's for 1 day a month and after dialogue with Ixions mentor co-ordinator.

In the event you wish to have a copy of your DBS check the administrative & postage cost will be £10

Intellectual property rights

  1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference or to share complete copies of the downloaded content with third parties providing it is for non-commercial use only.
  3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

  1. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed; they are there for guidance purposes only. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

If you are a mentor, you should note the following:

  • Our mentors are only giving advice based on the information contained in your profile. The advice of our mentors is therefore only meant to be guidance to mentee's and not absolute advice, to the exclusion of all other advice.
  • Our mentors provide information and guidance free of charge (on a goodwill basis). Their help is not intended to replace the services of professional experts provided to mentees and mentors agree to make this explicit to their mentee's at the start of their working together. If you have any health-related concerns, you will need to consult your doctor before joining the scheme, or during the scheme while you are active.
  • In order to becoming a mentor you agree to give 2 hours a week (or 1 day a month) to the programme
  • You must pass the safeguarding DBS (disclosure & barring service) checks that Ixion will invoke before you are allowed to mentor any mentee face to face.
  • You agree to not receiving any expenses for such mentor support.
  • You must provide suitable rounded experience and demonstrate your stature to be a mentor on the scheme at the review periods for mentor suitability for/to the scheme. You agree to the fact that Ixion will be the full and final judge in this review(s) and no reasons for rejection by Ixion of any prospective mentor or existing mentor need be given by Ixion to anyone.
  • That when meeting mentee's face to face or interfacing in any other manner that you ensure that all safeguarding issues have first been considered by you and that at no time do you place you or anyone else into a safeguarding area of concern. You do so at your own risk.
  • You agree to keep private all data, business plans, information, insight, financials etc that are gained by you gained form dialogue with mentee's and for no personal or entity gain other than the mentee that you are advising. Also that you agree that you have the rights to share any information with mentee's that you choose to share.

Our site changes regularly

We aim to update our site & service regularly, and may change the site content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

You fully understand that the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including (but not limited to):
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • loss of reputation;
    • wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

We provide interactive services on our site, by providing registered mentors and mentees a channel for communicating with one another on an anonymous basis, either by messaging through a mentee's secure profile, or via discussion forums, which will be viewable by all mentors and mentees. In doing so, registered mentors and mentees will be able to upload written content to our site (via the mentee's secure profile). Those communications will remain in the secure area of a mentee's profile, unless the mentee and the relevant mentor permit us to make those communications available to other registered mentees of our site.

Whenever you make use of the above feature, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty (meaning that you must reimburse us for any costs we incur as a result of your breaching those standards). This helps us to ensure we are making the best use of our funding and not wasting it unnecessarily.

Any content you post to a secure profile on our site will be considered confidential, unless you ask us to publish it as a thread in the discussion forum in the registered members' general area (this will require the permission of both the mentor and the mentee involved in the communication), in which case it will become non-confidential. In all cases, any such content (whether confidential or not) will be considered non-proprietary (meaning that you assign all copyright and other intellectual property rights in the material to us), and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose, although we will not publish confidential material unless asked to by a mentee (as referred to above). We also have the right to disclose confidential communications to an appropriate and responsible third party if we consider it necessary to prevent someone from suffering serious harm.

  • We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
  • We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

  • You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
  • By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • You must not establish a link from any website that is not owned by you.
  • Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns
If you have any concerns about material which appears on our site, please contact 0844 248 0515


ACCEPTABLE USE POLICY http://www.ixionvolunteers.co.uk

This acceptable use policy sets out the terms between you and us under which you may access our website www.ixionvolunteers.co.uk ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
www. ixionvolunteers.co.uk is a site operated by Ixion Social Enterprise Ltd ("we" or "us").

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to sell goods or services or to offer or request financial aid.
  • Not to disclose the confidential information of a third party without their consent.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Interactive services

Our site provides interactive services to its registered members (ie. registered mentors and mentees) ("interactive services").
Our interactive services are moderated where they relate to communications between the mentor and mentee on the site. We include built in protection, to allow inappropriate interactions between the mentor and mentee to be reported to us. However, we request that you help moderate your own discussions and make sure that you do not use inappropriate language and that the content complies at all times with our content standards. Although the communications submitted through our interactive services are fully moderated, we are under no obligation to you or any other person to oversee, monitor or moderate the interactive services or any other service we provide on our site and we may stop moderating the interactive services at any time. We reserve the right to remove, or to disable access to, any contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights. We expressly exclude our liability for any loss or damage arising from the use of the interactive services by any person in contravention of these terms.

If you feel uncomfortable or concerned about any communication, please let us know and we will take appropriate action.

Content standards

These content standards apply to any and all material which you communicate through or to our site ("communications"), and to any interactive services associated with it.
Communications must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK.
  • Appropriate levels of permission to use data or information

Communications must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity (other than as your registered user name) or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination as a Mentor

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site or service. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site or our service.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


This policy (together with our terms of use here and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Ixion Holdings (Contracts) Limited, Halford House, Coval Lane, Chelmsford, Essex, CM1 1TD, United Kingdom

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.ixionvolunteers.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. Please note that we do not ask mentees to provide sensitive personal data (such as information relating to racial or ethnic origin, religious beliefs and sexual orientation). However, if you reveal such information in emails or other communications hosted by our site, you are consenting to this sensitive personal data being collected and processed by us. If you do not want us to do so, please do not include such information in your communications to, or through, our site.
  • We collect certain sensitive data from our mentors. As a publicly funded not-for-profit organisation, we are required to collect such sensitive data to comply with our responsibility to ensure we treat everyone on an equal footing.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. When communicating through our site, it is important that you remain anonymous. We do not encourage anyone (whether mentors or mentees) to reveal their true identity. You are encouraged at all times only to use your registered username, which should not contain anything which would reveal your true identity.

IP addresses:

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties who may advertise services through our site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

  • If you register with us or if you continue to use our site, you agree to our use of cookies. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
  • Please note that our advertisers may also use cookies, over which we have no control.
  • You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, maintaining and hosting our site and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you